customer service

posted
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job details

posted
location
istanbul, istanbul (asia)
sector
Other
reference number
5149

job description

We are looking for a customer service representative for our client operating in construction industry.

Records and processes orders and/or inquiries received by mail, telephone, and/or through personal customer contact;



Provides pricing, availability, and schedule information within established guidelines;



Provides samples to the customers;



Researches and obtains resolution of a variety of customer complaints and issues;



Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders;



Elaborates sales statistics;



Communicates with supply chain/logistics staff on an as needed basis;



Communicate internally with other departments to ensure customer expectations are met;



Deal with Customer complaints;



Support to sales team. Internal/External;



Collect expenses for reimbursements;



Bookkeeping.

qualification

Knowledge of computer tools (Word, Excel, Internet Explorer, PowerPoint, etc),



Excellent communication skills,



Excellent working knowledge of MS packages,



Experience of SAP system is a plus,



3-5 years of work experience, in a similar role.
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