Bu iş ilanına başvuruyorsunuz:

software support engineer

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Bu iş ilanına başvuruyorsunuz:

Lokasyon:
Maslak, Istanbul (Avrupa)
Yayınlanma tarihi:
24 Eylül 2019 Salı
referans numarası:
4912
Danışmanlığını yapmakta olduğumuz R&D firmamız için Software Support Engineer arayışımız vardır.

L2 Support Engineer plans, performs, and manages production support tasks and activities which require deep knowledge regarding general application and infrastructure support. The responsibilities and required skills associated with this role may change from time to time to address continuously evolving company objectives. Main duties of L2 Support Engineer are;
Provide assistance via email, telephone and remote desktop in order to resolve customer problems.
Conduct independent research in order to find solutions to customer reported problems.
When necessary, escalate cases to L3 and track cases through closure.
Create troubleshooting, FAQ’s, Must Gather and other support documents.
Works on planning and execution of change, problem, incidents, production processes, controls and service requests.
May create and develop software solutions to application errors reported.
Provides mid-level to senior-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.