client services advisor

şimdi başvur

iş ilanı detay

istanbul, ıstanbul (anadolu)
Müşteri İlişkileri
referans numarası

iş tanımı

We are looking for a "Client Services Advisor" for our company, located in Kadıköy and which is in control, evaluation, certification firm sector.

Plan visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements,
To plan visits/activities in line with or ahead of agreed business SLAs (ensuring utilisation of FTE colleagues vs subcontractors is optimised and that travel time, downtime, assessors under training, assessor competencies/ activity codes, usage of subcontractors is in line with or ahead of budget, and compliant with external accreditation requirements),
Assist and guide the customer to the portal for basic customer queries,
Ensure accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs, to support smooth delivery of our services,
Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood,
Respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager,
Develop an understanding of Certification products, services, systems and processes and actively support knowledge transfer in this are,
Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.


Graduated from a relevant discipline (preferably, in Business Administration, Economics, International Trade, Industrial Engineering),
Minimum 2 years experience of Planning,
Competent in planning and coordination,
Excellent command of English,
Excellent communication skills with internal and external customers,
Having advanced knowledge of English language.
İşbu iş ilanına başvurmadan önce KVKK Aydınlatma Metni linkinde bulunan “aydınlatma beyanını” okumanız gerekmektedir. İşbu iş ilanına başvurmanız durumunda bahsedilen aydınlatma beyanını okuduğunuz ve kabul ettiğiniz addedilecektir.