customer service agent (5-8 months)

şimdi başvur

iş ilanı detay

istanbul, ıstanbul (anadolu)
Müşteri İlişkileri
referans numarası

iş tanımı

We are looking for a temporary "Customer Service Agent" and cover a period of 8 months for our global partner which is a Fortune 500 American manufacturer of industrial tools and household hardware and provider of security products.

Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
Ensure the processing of orders from validation to dispute resolution.
Ensure contact with customers via email and phone.
Collaborate internally to ensure customer satisfaction.
Ensure compliance with procedures in all circumstances. (CFIN entry, duties segregation of rules, etc.)
Communicate with sales teams about the problems inherent to their customers.
Know and master the products and catalogues of your domain.
Ensure daily processing, integration and unblocking of all orders received.
Follow the complete cycle of the order, from its receipt to its delivery.
Take prompt action with customers as soon as a matter arises. (quality problems, delays, significant disruptions, etc.)
Inform management in the event of significant or unusual deviations.
Ensure mass processing on order books. (cleaning, product transitions, etc.)
Generate export documents and coordinate shipments.
Respond to customer queries via email or phone.
Seize disputes in CFIN and resolve dispute situations (claims related to deliveries, deductions, returns, pricing conditions) in coordination with the concerned teams. (commerce - DC - pricing ...)


Bachelors Degree or equivalent.
Fluency in Turkish and English.
Good understanding of SAP. (CFIN is a plus)
Comfortable with Excel. (basic formulas / TCD)
Basic knowledge and understanding of supply chain.
Knowledge of incoterms, constraints and export documentation of FSA.
Excellent interpersonal skills for internal and external relations.
Stress resilient.
Customer orientation and a service mindset.
İşbu iş ilanına başvurmadan önce KVKK Aydınlatma Metni linkinde bulunan “aydınlatma beyanını” okumanız gerekmektedir. İşbu iş ilanına başvurmanız durumunda bahsedilen aydınlatma beyanını okuduğunuz ve kabul ettiğiniz addedilecektir.