customer service assistant specialist-portguese speaker

yayınlanma
şimdi başvur

iş ilanı detay

yayınlanma
lokasyon
kocaeli
sektör
Lojistik
referans numarası
6312

iş tanımı

We are looking for a Customer Service Representative for our global business partner which is operating in the Maritime Business and Administration or Logistics.

Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner.

Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals.

Analyze customer complaints and provide appropriate corrective actions in a timely manner.

Prepare documentation and reports on routine customer correspondence for future reference purpose.

Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers.

Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

nitelikler

University degree from a reputable university.

Must be fluent in Portuguese.

Excellent knowledge of MS Office (Word, Excel, Power Point etc.).

Excellent analytical skills, teamwork skills and multi-task orientation.

Ability to work in a fast paced and deadline oriented environment.

Ambitious and motivated for a career in global port operations.

Completed military service requirement (for male candidates only).

Reside in Kocaeli or Anatolian side of Istanbul is preferred.

Able to work in 3 shifts.
İşbu iş ilanına başvurmadan önce KVKK Aydınlatma Metni linkinde bulunan “aydınlatma beyanını” okumanız gerekmektedir. İşbu iş ilanına başvurmanız durumunda bahsedilen aydınlatma beyanını okuduğunuz ve kabul ettiğiniz addedilecektir.