customer service representative

şimdi başvur

iş ilanı detay

altunizade, ıstanbul (anadolu)
Müşteri İlişkileri
referans numarası

iş tanımı

We are looking for a "Customer Service Representative" for our global client which is one of the World's leading companies in the manufacturer of medical devices.

Coordinate and/or enter orders coming in via fax, e-mail, or telephone from customers and sales representatives according to specific requirements, including consignment orders, free of charge deliveries, etc.

Manage actions with regards to orders placed by customers and/or sales representatives.

Monitor the delivery process (e.g. Distribution Center and/or carrier), follow up, and take actions to ensure customer expectations are met.

Arrange special deliveries on request.

Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable.

Handle service complaints from customers and/or sales representatives.

Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy.

Address issues in the returns process with freight forwarder, warehouse, sales representative, and /or customer.

Respond to inquiries from sales representatives, pharmacists, nurses, and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality, and Finance departments.

Responsible to follow up on the Field inventory checks by the sales representatives within agreed timeframes.

Report on backorders, Field Inventory, and operational key metrics.

Actively support the Value Improvement Programs by contributing to departmental projects.


Language skills – English at a very high level.

3-5 years working experience CC ideally in the health care sector.

Knowledge of SAP or other major ERP systems.

MS office/Excel proficiency.

Ability to handle exceptions and non-standard orders.

Ability to work with third-party supplier.

Business process knowledge in an international environment.

Capability to work and be compliant in a regulated, quality system driven environment.
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