customer service team leader

şimdi başvur

iş ilanı detay

ümraniye, ıstanbul (anadolu)
Müşteri İlişkileri
referans numarası

iş tanımı

We are looking for a Customer Service Team Leader for our business partner operating in the field of chemicals and consumer goods based in Germany and located in Ümraniye.

Manages the IC/CS Front Office team to ensure all operational requirements are met.
Ensures all day-to-day customer related activities comply operational and current business standarts.
Optimizes people, resources and technologies within the team to ensure compliance withthe business standards.
Evaluates and improves regional IC/CS Front Office performance, provides recommendations to enhance organizational performance.
Manages orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints.
Systematicaly develops Teams and Talent in respective Customer Service organisation.


Having a bachelor or master’s degree in engineering, Business Administration or a relatedfield with a successful academic record.
Minimum 6 years of experience in CS preferably within international organizations andexperienced in export management.
Excellent oral and written communication skills in English with the ability to interacteffectively with all levels of management.
Advance knowledge MS Office applications.
Fully conversant in SAP (or similar) CS related transactions reporting functions.
Excellent team leadership, coaching and people development skills, good motivator.
Effective communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
İşbu iş ilanına başvurmadan önce KVKK Aydınlatma Metni linkinde bulunan “aydınlatma beyanını” okumanız gerekmektedir. İşbu iş ilanına başvurmanız durumunda bahsedilen aydınlatma beyanını okuduğunuz ve kabul ettiğiniz addedilecektir.