e-commerce customer and operations support executive

yayınlanma
şimdi başvur

iş ilanı detay

yayınlanma
lokasyon
istanbul, ıstanbul (avrupa)
sektör
Lojistik
referans numarası
7010

iş tanımı

We are looking for a candidate who is passionate about warehouse management, logistics, ecommerce and startups to be E-commerce Customer and Operations Support Executive in our client's Istanbul office.

Coordinate with the logistics and warehouse team / partners to ensure proper supply at different warehouses / marketplace partners.

Keep a check on the warehouse / marketplace stock and coordinate on the estimated sales requirements with the planning team to avoid

any shortfall in stock.

Track, report and analyze operational data metrics related to E-commerce. (Fulfillment, Cancellation, promise time, Stock, Returns etc.)

Daily update of stock on E-commerce / Partner platforms based on input given by the internal team.

Create consignment to E-commerce platforms (Trendyol /Amazon etc.) based on input from the internal team until it’s delivered, inbounded and stock appears on the respective E-commerce portal.

Liaising with E-commerce platform representatives if there’s issue(s) with shipments to platforms, drop off hubs or pick-ups and resolving the issue(s) end to end.

Checking daily orders from E-commerce platforms and ensuring orders are being processed timely in the given lead time on the platforms

and raising a red flag if the SLA on the website platform or with the marketplace is breached.

Responsible for retrieving returned items from customers from E-commerce platforms and submitting claims if the items are damaged and not sellable.

Perform analysis every month on slow moving / non-moving products and request for the management approval.

nitelikler

1-2 years of experience in E-commerce and Operations in a consumer brand focused company is mandatory.

Comfort with marketplace platforms such as Trendyol, Amazon and Logistics portals.

Well versed in dealing with e-commerce support executives of marketplaces for order fulfillment, inventory and returns.

Highly analytical and data driven. Priorities data over anecdotes.

Ability to work under pressure and tight timelines, strong interpersonal skills.

Having worked in a consumer-focused product brand company is an added plus.

A go-getter attitude along with ownership and accountability for all activities.
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