employee experience representative

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iş tanımı

We are looking for a "Employee Experience Representative" for a client that global textile industry.

Assisting with and becoming an expert at resolving employee inquiries
Preparing and creating the necessary data documentation for processing changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR System (Peoplesoft)
Executing PeopleSoft Data Transactions
Respond to questions on administrative HR procedures and practices via multiple channels within Servicenow (e. g., email, phone, chat, and case management system)
Answer HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate
Educate employees of services available to them and encourage self-service tools and other systems
Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization
Identify outdated knowledge articles and/or the need to create new knowledge articles
Assisting payroll and timekeeping processes


General familiarity of internal landscape, HR sub-functions, and knowledge of payroll and benefits administration and procedures preferred
Tech savvy, ability to quickly learn and adapt to internal systems
Experience with PeopleSoft Data Transaction Management
Ability to generate a sense of urgency with understanding of when to escalate issues
Ability to handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
Ability to document processes and make recommendations for improvements
Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes
Superior written communication skills required
Good level of English
İşbu iş ilanına başvurmadan önce KVKK Aydınlatma Metni linkinde bulunan “aydınlatma beyanını” okumanız gerekmektedir. İşbu iş ilanına başvurmanız durumunda bahsedilen aydınlatma beyanını okuduğunuz ve kabul ettiğiniz addedilecektir.