service and operations manager

şimdi başvur

iş ilanı detay

ıstanbul, ıstanbul (anadolu)
referans numarası

iş tanımı

We are looking for a Service and Operations Manager.

Maintain communications with customers, Field Service Engineers and other personnel in a professional manner.

Conduct reviews of all direct reports on an annual basis.

Ensure that all direct reports fill out all paperwork properly and submit on time.

Scheduling of all regional product installs, repairs, contracts, and any other support needs.

Responsible for the development of all direct reports to include having people trained for the machines in the region.

Ensure operational excellence (continuous optimization of all service related processes).

Manage the introduction of new products in the field (Machines and (Smart)Services).

Schedule and plan retrofits in respect to sales order changes by customer and perform regular customer visits.

Establish regular coordination meetings with project staff to provide technical advice and to resolve problems.

Direct coordination between Turkey and Germany, including the preparation of project and expenditure reports.

Provide regular feedback to the R D and production Departments.

Work with Managing Director as needed on budget issues and department goals.

Travel to customer facility so as to guarantee a good business relationship with customers, under the direction of the Managing Director.

Determine medium- and long-term targets of the department in parallel with the vision,mission,and main objectives determined by the

Director-General-Turkey and the Regional Director.

Create, report, and regularly keep the track of the financial and operational indicators of the department and propose new performance criteria conforming with the changing and developing conditions.

Complaint management and customer experience management.

Manage the departmental budget by also preparing investment plans as well as keeping the track of the planned and realized budgets.

Manage and follow up the customer surveys and feedbacks of the aftersales services.

Manage operational mainenance and installation processes of the outsource company and KPI follow-up.


Minimum 10+ years management experience in related field is preferred, as well as technical,experience preferably managing in a technical field with direct reports.

Bachelor’s Degree in Engineering Departments (preferably Mechanical or Electrical Electronic Engineering).

Excellent analytical and problem-solving.

Strong communication skills.

Excellent people and time management.

Customer oriented.

Strong leadership ability and team spirit.

Excellent written and verbal communication in English.
İşbu iş ilanına başvurmadan önce KVKK Aydınlatma Metni linkinde bulunan “aydınlatma beyanını” okumanız gerekmektedir. İşbu iş ilanına başvurmanız durumunda bahsedilen aydınlatma beyanını okuduğunuz ve kabul ettiğiniz addedilecektir.