customer service manager.

We are looking for a Customer Service Manager for our business partner, a global company operating in the packaging manufacturing sector.

Hire, train, develop and lead his / her team by example.

Provide continuous sense and purpose to and empower team members to raise and reach their possible. Create a culture of superior service experience and performance.

Organize team work and management operating routines. (ex: short intervals animation meeting)

Ensure that adequate standard processes are in place and in use so that customer service operations can run smoothly and efficiently and meet targets.

Ensure adherence to international trade compliance.

Set targets for his / her team, evaluate performances and behavior’s adherence to Company’s value. Take appropriate measures to ensure continuous match between competencies, behaviors and expectations.

Monitor overall performances, leverage customer service representatives analysis to build and drive improvement plans enabling to steer up results.

Build and develop relationships at the appropriate level within the Company and with customers to create strong partnerships and ensure smooth collaboration. ...