We are looking for a Customer Service Representative for our business partner, a global company operating in the packaging manufacturing sector.
Manage order book for a given range of customers accounts as per established processes, rules, ways of working and policies including trade compliance.
...
Analyze and enter customers orders, call-offs and forecast in the systems while ensuring data integrity. (prices sales conditions, MOQs, lead-times…)
Engage as necessary with demand planners, commercial team and customers to understand demand trend.
Integrate and execute customers’ specifics conditions. (packing instruction, shipment calendar etc…)
Confirm orders and delivery dates.
Manage sensitive phases of product life-cycle e.g. product launch, promotions, phasing out.
Coordinate shipment preparation, pick-up together with sites customers and logistics providers and track until final delivery completion.
Create and issue invoices, manage credit notes.
Keep constant contact with customers and sites to ensure perfect match between customer requested delivery dates and actual supply plans.
Pro-actively engage with customers to inform them about order book status.
Negotiate delivery dates with sites and communicate to customers.
Find solutions to problems and to respond quickly to customers inquiries and change and escalate when appropriate.
Measure, analyze and customers on-time in full, response time performance, backlog and backorders, delivery lead-times and stock aging.
Prepare reporting as necessary, support and participate to operational reviews with customers.
Leverage system, tools and automated report to increase order-to-delivery process efficiency and effectiveness.
Establish and maintain efficient relationships with customers, commercial team, factories and supply chain organization.
Communicate as appropriate with all stakeholders.
Provides inputs to contracts e.g. logistics parameters and ways of working.
Create and maintain master data for defined perimeter. (minimum order quantities, prices, delivery calendars)
Initiate or contribute to customers service structural initiatives. (ex: act on net promoter score results, reduce lead-times, improve processes, systems and process efficiency, etc…)
daha fazla göster
We are looking for a Customer Service Representative for our business partner, a global company operating in the packaging manufacturing sector.
Manage order book for a given range of customers accounts as per established processes, rules, ways of working and policies including trade compliance.
Analyze and enter customers orders, call-offs and forecast in the systems while ensuring data integrity. (prices sales conditions, MOQs, lead-times…)
Engage as necessary with demand planners, commercial team and customers to understand demand trend.
Integrate and execute customers’ specifics conditions. (packing instruction, shipment calendar etc…)
Confirm orders and delivery dates.
Manage sensitive phases of product life-cycle e.g. product launch, promotions, phasing out.
Coordinate shipment preparation, pick-up together with sites customers and logistics providers and track until final delivery completion.
Create and issue invoices, manage credit notes.
Keep constant contact with customers and sites to ensure perfect match between customer requested delivery dates and actual supply plans.
...
Pro-actively engage with customers to inform them about order book status.
Negotiate delivery dates with sites and communicate to customers.
Find solutions to problems and to respond quickly to customers inquiries and change and escalate when appropriate.
Measure, analyze and customers on-time in full, response time performance, backlog and backorders, delivery lead-times and stock aging.
Prepare reporting as necessary, support and participate to operational reviews with customers.
Leverage system, tools and automated report to increase order-to-delivery process efficiency and effectiveness.
Establish and maintain efficient relationships with customers, commercial team, factories and supply chain organization.
Communicate as appropriate with all stakeholders.
Provides inputs to contracts e.g. logistics parameters and ways of working.
Create and maintain master data for defined perimeter. (minimum order quantities, prices, delivery calendars)
Initiate or contribute to customers service structural initiatives. (ex: act on net promoter score results, reduce lead-times, improve processes, systems and process efficiency, etc…)
daha fazla göster