operational excellence business partner.

We are looking for a ‘Operational Excellence Business Partner’ for our global client operating in the pharmaceutical industry.

Maximize Closed-Loop Execution (CLRM) to ensure CRM is trusted as the ultimate source of truth for customer interactions.
Build CRM capabilities across the organization through structured training, coaching, and change management.
Own end-to-end segmentation and targeting, collaborating with Business Analytics to align on resource investments and priorities.
Lead territory design and ensure OCCP is utilized as the strategic steering tool for customer engagement and maximum impact.
Design performance-driven incentive schemes that reinforce strategic priorities and go beyond pure volume rewards to recognize behaviors delivering patient value.
Safeguard CRM data quality through strong governance, positioning high-quality data as a strategic asset.