We are looking for a "Product Specialist" for our global partner which operates in dental equipment manufacturing.
Providing effective solutions for treatments and serving as a bridge between the company and the customer.
Supporting users with related issues through the company platform.
...
Completing training on all relevant software and devices and staying up to date with any updates.
Conducting monthly reviews of Dental Information documents.
Supporting customer calls through remote assistance.
Delivering software training to CAD CAM users online, on-site, and at the office following device sales.
Providing maintenance training.
Preparing devices for use in fairs, events, and courses at the office, and inspecting them upon return.
Providing on-site support at fairs, events, and courses.
Ensuring all posters, booklets, and brochures are kept up to date and distributed to customers.
Keeping software training videos up to date and sharing them with customers.
Assisting with and testing devices serviced by the technical team, either remotely or in-office when necessary.
Monitoring the shipment and usage of spare materials such as cameras, drill keys, and calibration kits sent to customers.
Preparing and submitting weekly/monthly activity reports to managers.
Conducting customer satisfaction studies and reporting results to managers.
Recommending, implementing, and maintaining tools aimed at improving customer satisfaction.
Collecting customer feedback, compiling it into weekly and monthly reports, and sharing it with managers.
Following up on customer complaints, identifying exact needs through active listening, and reporting findings to managers.
Updating customer records in the CRM system.
Logging all activities (phone calls, emails, visits, training sessions, malfunctions) into the system.
Ensuring device-related issues and resolutions are recorded in the database.
Supporting requests from dealers and contracted technical service teams.
Coordinating accommodation, transportation, and car rental arrangements for out-of-city training or service activities.
show more
We are looking for a "Product Specialist" for our global partner which operates in dental equipment manufacturing.
Providing effective solutions for treatments and serving as a bridge between the company and the customer.
Supporting users with related issues through the company platform.
Completing training on all relevant software and devices and staying up to date with any updates.
Conducting monthly reviews of Dental Information documents.
Supporting customer calls through remote assistance.
Delivering software training to CAD CAM users online, on-site, and at the office following device sales.
Providing maintenance training.
Preparing devices for use in fairs, events, and courses at the office, and inspecting them upon return.
Providing on-site support at fairs, events, and courses.
Ensuring all posters, booklets, and brochures are kept up to date and distributed to customers.
Keeping software training videos up to date and sharing them with customers.
Assisting with and testing devices serviced by the technical team, either remotely or in-office when necessary.
Monitoring the shipment and usage of spare materials such as cameras, drill keys, and calibration kits sent to customers.
...
Preparing and submitting weekly/monthly activity reports to managers.
Conducting customer satisfaction studies and reporting results to managers.
Recommending, implementing, and maintaining tools aimed at improving customer satisfaction.
Collecting customer feedback, compiling it into weekly and monthly reports, and sharing it with managers.
Following up on customer complaints, identifying exact needs through active listening, and reporting findings to managers.
Updating customer records in the CRM system.
Logging all activities (phone calls, emails, visits, training sessions, malfunctions) into the system.
Ensuring device-related issues and resolutions are recorded in the database.
Supporting requests from dealers and contracted technical service teams.
Coordinating accommodation, transportation, and car rental arrangements for out-of-city training or service activities.
show more